Promises Austin FAQs

Our recovery advisors are available to answer any questions you have about treatment, costs, insurance and more. Call us at 844-876-5568. You can also find answers to some commonly asked questions below.

The cost of addiction treatment varies based on the level of care needed and insurance coverage. We accept most PPO insurances as well as private pay. Our expertly trained recovery advisors will work directly with your insurance company to determine your coverage and ensure you get the maximum benefits available to you under your plan. Call us at 844-876-5568 for a free benefits check.
We offer varying lengths of stay depending on each client’s needs.
Yes. We offer onsite medical detox using the latest evidence-based medications as appropriate to ease withdrawal symptoms. Our medical team attends to clients around the clock ensuring that this period is as safe, comfortable and effective as possible.
Yes. At Promises Austin drug and alcohol rehab, we help the whole family heal from addiction. We provide regular updates to family as clinically appropriate and offer a two-day family program that provides education on the disease of addiction and helps restore healthy communication.
Yes. We understand that trauma is often at the root of addiction and mental health disorders. Our clinicians are specially trained in trauma treatment, and we provide a variety of trauma-focused therapies.
Yes. Our staff includes experienced medical and mental health specialists who treat the mental health disorders that often co-occur with addictions, including depression and other mood disorders, anxiety, trauma and personality disorders.
Yes. Fitness is a key component of our approach to treatment, which addresses addiction and mental health issues from all angles — physical, mental and spiritual.
Meals are healthy and nutritious. Each client meets with our nutritionist to determine nutrition goals, deficiencies and ways proper nutrients can support their recovery. Our nutritionist then works with our professional chef to tailor meals to meet these needs.

What to Bring For Your Stay

  • Comfortable, casual clothing including closed-toe or hiking shoes. Appropriate tops with ½ inch straps, and shorts or skirts may be worn with appropriate undergarments.
  • Swim suit: one piece for women and board shorts for men (no exceptions).
  • Exercise, recreation and hiking clothes.
  • Light sweater or pullover for cool group rooms and evenings.
  • Personal toiletries such as toothbrush, toothpaste, deodorant, etc.
  • Personal medications – 35 day supply. Must be in the original prescription bottle with your name. All medications will require approval from the Promises Austin medical director.
  • Important contact names (e.g., doctors, lawyers, family members), including addresses and telephone numbers.
  • Twelve Step literature.
  • Musical instruments are permissible (guitars, etc.).
  • Additional leisure time activities: books (subject to approval), art supplies, journal, etc.
  • Personal pillow or blanket.
  • You may bring dietary supplements (vitamins, minerals, etc.).  These will be approved by the medical director for personal use.
  • Laptop – held by staff and signed out at approved times.
  • Up to $100 cash along with a credit/debit card for the store, etc. (Will be held in our safe until meeting or outing time.) We suggest that clients not bring more than $100 in cash.
  • Hair dryer.
  • Laundry bag.

What Not to Bring During Your Stay

  • Valuables such as jewelry.
  • A vehicle (parking space is limited).
  • Abusive medications (including but not limited to stimulants, pain pills or anti-anxiety medications).
  • Electronic games, TVs, DVD players, iPods, radios, walkmans, CDs.
  • Over-the-counter sleeping pills, diet pills or home remedies.
  • Weapons of any kind.
  • Personal drinks/snacks (especially if it contains caffeine).
  • Seductive or explicit clothing depicting sex, drugs, alcohol or bars.
  • Aerosol cans, shoe polish, perfume or mouthwash/aftershave containing alcohol.
  • Tank tops, short shorts or mini skirts.

The first week of treatment is considered “unplugged,” as you settle in and begin the work of recovery. After the first week you may use your phone up to 30 minutes a day as clinically appropriate.
Yes. Visitors are welcome from 1 to 5 pm on Sundays as approved by your primary therapist.
Yes. We can provide transportation to and from the airport.
Yes. Our Austin rehab offers a full continuum of care that includes continuing care planning. We’ll help you prepare for a smooth transition back home or to a sober living facility by ensuring you have the resources in place to succeed in recovery. If you were referred by your current therapist, we’ll work closely with them to provide a seamless continuity of care.

We’re here to answer all of your questions. Call us at 844-876-5568.

Contact Promises Today for a Confidential Assessment.
Call 844-876-5568 or fill out the form below.