To our valued clients, families, and staff, 

With the current rise of coronavirus (COVID-19) cases in the US, Promises Behavioral Health and our family of treatment centers across the nation are working tirelessly to ensure we are exceeding the CDC recommended practices. It is our mission to maintain a healthy environment for clients and staff members.

We are continually monitoring the evolving CDC guidelines. In an effort to ensure client safety, we will make thoughtful adjustments to reflect these recommendations. As always, it is our goal to continue to serve our recovery community in this time of need. Our clients’ and staff’s well-being is our biggest priority. 

Here are a few important highlights about the precautions we are currently taking:

  • COVID-19 Testing:
    • Rapid COVID-19 antigen testing is now available to our clients at each of the Promises facilities.
    • All incoming clients are tested at the time of admission. 
    • We will be doing antigen testing for 100% of our staff in high-risk areas as defined by the local health department or, in the absence of health department guidelines, the CDC.
    • If a client in a facility develops a fever, difficulty breathing or other signs of COVID-19, medical staff will evaluate the client and arrange for testing and/or isolation precautions. 
    • Clients who test positive for COVID-19 will be isolated as much as possible. Staff will take recommended transmission precautions, including wearing PPE while interacting with the sick client. 
    • Clients who test positive at admissions may be isolated in a quarantined area of the facility campus and/or referred for treatment at the discretion of the treatment center leadership and medical staff.    
  • Admissions Screening: Additional questions have been added to our admission center screening process for clients who have traveled to high-risk areas in the past 30 days.
  • COVID-19 On-Site Screening: Each facility will now screen everyone (e.g. newly admitted clients, outpatient clients, staff and visitors) prior to admittance to the building. Screening includes taking temperatures and documenting absence of symptoms consistent with COVID-19. 
  • Signage: All Promises treatment centers are now required to post visual signage on the entrance and in high-traffic areas of each campus to provide instructions on proper face coverings and masks, how and when to perform hand hygiene and how to put on and take off face masks.
  • Universal Masking: All staff, clients, visitors, and vendors are required to wear masks at all times while inside the treatment facility at the discretion of facility leadership and medical staff. Cloth masks are acceptable for those maintaining social distance and are not in a situation that requires PPE.
  • Social Distancing: Group sizes will be limited in accordance with state and local department of health requirements. Seating will be arranged to ensure safe distance, especially in cafeteria areas. Staff are asked to maintain social distance where appropriate and utilize virtual staff meetings, even when in the same building.
  • Environmental Hygiene: 
    • Clients and staff will continue to wash their hands regularly in compliance with their facility Hand Hygiene program to reflect either WHO or CDC guidelines.
    • Our staff remains vigilant by cleaning all surfaces regularly.
  • Visitors and Vendors: Outside visitors are currently prohibited at this time. Staff is asked to conduct outside meetings, such as family sessions, as a virtual call or by phone.
  • Travel: Until further notice, out-of-state and inter-facility travel is extremely limited. This includes both facility and corporate office staff.

In addition to our residential services throughout all of our facilities, we have built the Promises P.A.T.H. Program which provides telehealth treatment options in the states of Texas, Tennessee, and Florida. Learn more about these programs.

Texas P.A.T.H Telehealth Options

Tennessee P.A.T.H. Telehealth Options

Florida P.A.T.H. Telehealth Options

Your health and well-being should always be your priority and you can take comfort in knowing that it has also remained our priority even while managing difficulties surrounding COVID-19. Stress is an inevitable part of life – let us help you manage in a healthy way. When you’re ready, you can feel confident in making the decision to get your life back in a setting that is prepared to handle providing mental health and addiction treatment while taking all necessary precautions to avoid the spread of COVID-19. In this video, an alumnus shares how the rise of COVID-19 further emphasized his need to seek treatment. Remember, recovery is possible. Always.

We love the community and spirit of recovery. We understand the importance of connection and support during this time. However, whether you are a client, a family member or alumni, we encourage you to maintain social distancing and use virtual tools whenever possible.

Our best practices for meetings and groups:

  • Authorized family members will be asked to use telecommunication tools for family sessions and multi-family meetings. Check with your loved one’s facility to see how you can become authorized for these telehealth calls.
  • Take part in the Rooted Alumni virtual meetings and Vlogs.
  • Limit physical contact such as handshakes, hugs, handholding, etc. with family members, counseling leaders and other attendees.
  • Clients and staff should wear masks at all times and wash their hands before and after group meetings or events.
  • Avoid touching your face and sneezing or coughing into your hands. Wash your hands immediately after if you do.

We are grateful for your continued support in these challenging times. Our clients’, their families’ and our staff’s safety and wellness take priority as we continue to observe how the coronavirus (COVID-19) is evolving. 

We look forward to working with you as we go above and beyond for our recovery community. 

For more information, we encourage you to please take some time to read the Center for Disease Control’s guidelines on the Coronavirus (COVID-19).

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